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Questions and answers

Broadcast recordings
  • How to watch the recordings of the live broadcast?

    All recordings of the sessions are available in the Personal Account. To watch a certain session, go to the "Program" section, pick the session you are interested in, click on the title and enjoy watching.

    Recordings of all sessions in three languages will be available on the edcrunch.online platform for all participants throughout the year.

  • How can I change the information in the ticket?

    Write from the mail you used to buy the ticket to ticket@edcrunch.ru. Tell us what needs to be fixed. We will contact you within a few days and help you with changing the information.

  • How can I pay with a bank card?

    Add the required number of tickets to the cart. Fill in the details of the participants for each ticket purchased. If you have a promo code, apply it to get a discount. Accept the terms of the offer agreement and click "Continue".

    Enter the payer's details, familiarize yourself with the payment rules, payment security and confidentiality of information and click "Pay". Payment is protected by 3D Secure technology. When your payment is done, you will receive information about successful ticket issuing, a link to your ticket and a payment receipt to the email address that you specified in the payer's details.

    Information for entering your personal account on the edcrunch.online interactive platform will be sent to the e-mail addresses specified during the ticketing process.

    Please check that the letter has come to you. If you do not receive it within 10 minutes, write to the support chat in the lower right corner of the site or to support@edcrunch.ru.

    Please note that when buying multiple tickets, you must enter the correct data of all participants:
    • full names will be exactly transferred to the profiles of participants on the platform and to electronic certificates;
    • email will be used to log in to personal account, access conference materials after the event, participant certificate and other functions.

  • What is the payment procedure for legal entities?

    Add the required number of tickets to the cart. Fill in the details of the participants for each ticket purchased. If you have a promo code, apply it to get a discount. Accept the terms of the offer agreement and click "Continue".

    Enter the payer's details, familiarize yourself with the payment rules, payment security and confidentiality of information and click "Pay according to the invoice contract".

    Payment for participation through a legal entity is available in two ways:
    • Payment by invoice contract. Fill in the details of the legal entity acting as the payer and click "Send". An invoice contract in the offer format will be sent to the email address specified as the payer, which must be paid. After payment, you will receive a ticket by mail, and closing documents (an act and an invoice). This option is suitable for Russian and Kazakh legal entities.
    • Payment under the contract. Send the details of your organization, information on the selected fare and the number of tickets to the mail support@edcrunch.ru. You can also specify all the nuances when concluding contracts in your organization or send an agreed contract template with legal entities. After agreeing and signing the contract, we will issue an invoice that needs to be paid. After payment, you will receive a ticket and a closing document by mail. This option is suitable for Russian, Kazakh and foreign legal entities.

    Information for entering your personal account on the edcrunch.online interactive platform will be sent to the email addresses specified during the ticketing process.

    Please check that the letter has come to you. If you do not receive it within 10 minutes, write to the support chat in the lower right corner of the site or to support@edcrunch.ru.

  • What if the payment fails?

    A payment error may occur if you incorrectly entered the data specified on the bank card, there are not enough funds on it, or for other reasons. Check the details and try to make a payment. If the error persists, contact your bank or use another card as an alternative way of payment.

Certificate of the participant
  • How to download a certificate of participation?

    EdCrunch Glocal certificate of attendance is available to all conference participants. You can download it from your personal account. To download the certificate, you need to go to your account, click on your name in the top line and select "Participant certificate" from the pop-up menu. On the page you were redirected to you will see the "Participant certificate" block under the main banner of the conference. Click the "Download" button. The certificate is available for download in PDF format, then you can print it out.

    Please note: to ensure that your personal information in the certificate is correct, you have to complete the profile information in your personal account. If you need to change the information in the certificate, make the necessary corrections in your personal profile and download the certificate again.

Prizes and gifts from partners
  • How to get prizes and gifts from partners?

    Go to your personal account, click on your name in the top line and select "Achievements and prizes" from the pop-up menu. On the page that opens, you will see all your achievements outlined and there you can proceed to the "My prizes" block and pick the prizes that you have earned based on your activity.

Discounts from partners
  • How to get discounts from our partners?

    Go to your personal account, click on your name in the top line and select “Partner discounts" in the pop-up menu. The page that opens shows products that can be purchased with a discount - this option is available to all conference participants.

Photos from the event
  • Where can I see photos from the event?

    Photos from EdCrunch Global in Almaty and Moscow will be posted on our social networks and on the official account at flickr.

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