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Questions and answers

Access and Login to the Online Platform
  • What should I do if I didn't get or forgot access to the platform?

    Use one of the solutions:
    • After buying a ticket, we sent an email with a login and password to log in to the specified email address. Please check the mailing lists and Spam folders, the email could have got there.
    • Use the "Password Recovery" function in the authorization form. A link for password recovery will be sent to the email address specified during registration. If the email has not arrived, we also recommend checking the Spam folder.
    • If these methods did not work, contact technical support with the help of an online consultant on the website or by phone 8 (499) 495-35-16 or email help@edcrunch.kz.

  • How to get to the online platform of the conference?

    On the conference website, click on the "Log in" button in the upper right corner — the login window to the platform will appear. If you do not have an account yet, you must first issue a ticket — buy at a suitable tariff or get a free quota for representatives of state educational organizations. After that, the data for logging in to the online platform will be sent to the mail. At the first entrance, each participant proceeds the registration process (onboarding), which introduces the functions of the online platform and helps fill out the participant's profile.

  • Is it possible to log in to the online platform without buying a ticket?

    Yes, you can! But you will get limited functionality without access to view the EdCrunch Global conference. In order to get full access to the capabilities of the online platform, it is necessary to issue a ticket — buy it at a suitable tariff or get a free quota for representatives of state educational organizations.

  • What is onboarding and why should I fill out a personal profile?

    In the process of onboarding, the participant selects interesting areas of the conference, provides professional information about himself/herself, selects topics and indicates expectations from participation. Based on this data, personal recommendations are formed — which events to pay attention to and which participants to meet.

  • What can be done on the conference online platform during the year?

    The data of each participant with quick access to the key blocks of the personal account are presented on the main dashboard of the participant's personal account. It stores the history of participation in the conference or other EdCrunch projects, as well as announcements of future events. During the year the participant has quick access to the media library, certificates, tickets, selected contacts, and networking. Assessing privacy settings and editing of a personal profile has no time limits.

  • What else does the conference page include?

    Channels — 7 parallel streams: Early Development, School Education, Higher Education, Corporate Training, EdTech, EdCrunch Stage and EdTech Cases.

    Information on purchased tickets with the possibility to print, download or buy another ticket. If the user does not have a ticket, he will not get to the conference page.

    A block with a participant certificate with the possibility to download.

    A program of recommended activities based on the interests of a personal profile. The time of the events is displayed according to the time zone of the participant's location. By clicking, the user can go to the page of each event and see detailed information: name, description, speakers. The user can add to the individual schedule several sessions conducted at the same time.

    The ID of the participant's activity in the form of a progress bar, which grows when viewing events, chatting, questions to speakers, etc.

    Badges of achievements that a participant can receive for performing actions on an online platform. For example, for a long stay on an online platform, activity in chat rooms, questions to speakers, communication with participants, filling out an individual schedule, communication with representatives of an online exhibition and much more.

    Blocks with recommendations from relevant participants and EdTech companies. You can add participants to your favorite contact list, also write them a personal message or just view the profile. EdTech companies can also be bookmarked and returned to study at a convenient time.

  • How do I watch the channels and the broadcast page?

    The channels consist of 7 parallel streams: Early Development, School Education, Higher Education, Corporate Training, EdTech, EdCrunch Stage with panel discussions, EdCrunch Cases with cases from EdTech companies. Access to the channels appears on the days of your participation in the conference from 09:00 am Moscow time. If you have access for two days, the channels will open at 09:00 on December 7 and close at 18:00 on December 8.

    You can watch the broadcast of events of any channel in real time and switch between them. You can take your time to watch all the events — records will be available throughout the year. It is also possible to view in the background.

  • What is «My Profile»?

    This is a collection of user’s data, including security settings.

  • What is an individual program?

    It is an individual participant's program with selected events. The program has filtering by key positions: date, time, site, format, track, interests. At any time, you can switch to the full program and add additional events to your favorites.

    The events of the program are divided into three types: before the broadcast, during the broadcast and after the broadcast. Depending on the type, the user sees different content on the event page — live broadcast or video recording. During the event, the participant can ask questions to the speakers in real time in the chat on the broadcast page or communicate with other participants in the channel chat.

  • What is an online exhibition of EdTech companies?

    It is an online exhibition of technologies and innovative solutions in education. Get to know EdTech products and their creators, enter into partnerships, and negotiate with suppliers.

  • What is networking?

    This section displays:

    • all conference participants with the ability to write a personal message and filter by key parameters: status, sphere of interests, preferences;

    • selected participants (saved contacts) are users who seemed useful and interesting to you;

    r• ecommended participants are a personalized selection of users who may be of interest to you; they are selected by the online platform's algorithm based on the analysis of all participant profiles;

    • a general chat widget for useful acquaintances and discussion of conferences, speeches and other related topics.

  • What is gamification for?

    Watch events, chat and ask questions. All this will help you earn points and get prizes, from a Storytel subscription to a MacBook Air. The more active you are on the online platform, the more achievement badges you will collect and fill in the progress bar. Detailed information about the gamification system will be stored in the Achievements section.

  • Is it possible to watch performances and communicate with users on a smartphone?

    Yes, all the functionality of the platform will be available in the mobile version of the online platform. The application is not required for this, just log in to the online platform from the browser on your mobile device.

Broadcast recordings
  • How to watch the recordings of the live broadcast?

    All recordings of the sessions are available in the Personal Account. To watch a certain session, go to the "Program" section, pick the session you are interested in, click on the title and enjoy watching.

    Recordings of all sessions in three languages will be available on the edcrunch.online platform for all participants throughout the year.

  • How can I change the information in the ticket?

    Write from the mail you used to buy the ticket to ticket@edcrunch.ru. Tell us what needs to be fixed. We will contact you within a few days and help you with changing the information.

  • How can I pay with a bank card?

    Add the required number of tickets to the cart. Fill in the details of the participants for each ticket purchased. If you have a promo code, apply it to get a discount. Accept the terms of the offer agreement and click "Continue".

    Enter the payer's details, familiarize yourself with the payment rules, payment security and confidentiality of information and click "Pay". Payment is protected by 3D Secure technology. When your payment is done, you will receive information about successful ticket issuing, a link to your ticket and a payment receipt to the email address that you specified in the payer's details.

    Information for entering your personal account on the edcrunch.online interactive platform will be sent to the e-mail addresses specified during the ticketing process.

    Please check that the letter has come to you. If you do not receive it within 10 minutes, write to the support chat in the lower right corner of the site or to support@edcrunch.ru.

    Please note that when buying multiple tickets, you must enter the correct data of all participants:
    • full names will be exactly transferred to the profiles of participants on the platform and to electronic certificates;
    • email will be used to log in to personal account, access conference materials after the event, participant certificate and other functions.

  • What is the payment procedure for legal entities?

    Add the required number of tickets to the cart. Fill in the details of the participants for each ticket purchased. If you have a promo code, apply it to get a discount. Accept the terms of the offer agreement and click "Continue".

    Enter the payer's details, familiarize yourself with the payment rules, payment security and confidentiality of information and click "Pay according to the invoice contract".

    Payment for participation through a legal entity is available in two ways:
    • Payment by invoice contract. Fill in the details of the legal entity acting as the payer and click "Send". An invoice contract in the offer format will be sent to the email address specified as the payer, which must be paid. After payment, you will receive a ticket by mail, and closing documents (an act and an invoice). This option is suitable for Russian and Kazakh legal entities.
    • Payment under the contract. Send the details of your organization, information on the selected fare and the number of tickets to the mail support@edcrunch.ru. You can also specify all the nuances when concluding contracts in your organization or send an agreed contract template with legal entities. After agreeing and signing the contract, we will issue an invoice that needs to be paid. After payment, you will receive a ticket and a closing document by mail. This option is suitable for Russian, Kazakh and foreign legal entities.

    Information for entering your personal account on the edcrunch.online interactive platform will be sent to the email addresses specified during the ticketing process.

    Please check that the letter has come to you. If you do not receive it within 10 minutes, write to the support chat in the lower right corner of the site or to support@edcrunch.ru.

  • What if the payment fails?

    A payment error may occur if you incorrectly entered the data specified on the bank card, there are not enough funds on it, or for other reasons. Check the details and try to make a payment. If the error persists, contact your bank or use another card as an alternative way of payment.

Certificate of the participant
  • How to download a certificate of participation?

    EdCrunch Glocal certificate of attendance is available to all conference participants. You can download it from your personal account. To download the certificate, you need to go to your account, click on your name in the top line and select "Participant certificate" from the pop-up menu. On the page you were redirected to you will see the "Participant certificate" block under the main banner of the conference. Click the "Download" button. The certificate is available for download in PDF format, then you can print it out.

    Please note: to ensure that your personal information in the certificate is correct, you have to complete the profile information in your personal account. If you need to change the information in the certificate, make the necessary corrections in your personal profile and download the certificate again.

Prizes and gifts from partners
  • How to get prizes and gifts from partners?

    Go to your personal account, click on your name in the top line and select "Achievements and prizes" from the pop-up menu. On the page that opens, you will see all your achievements outlined and there you can proceed to the "My prizes" block and pick the prizes that you have earned based on your activity.

Discounts from partners
  • How to get discounts from our partners?

    Go to your personal account, click on your name in the top line and select “Partner discounts" in the pop-up menu. The page that opens shows products that can be purchased with a discount - this option is available to all conference participants.

Photos from the event
  • Where can I see photos from the event?

    Photos from EdCrunch Global in Almaty and Moscow will be posted on our social networks and on the official account at flickr.

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