0

Questions and answers

General Issues
  • Where can I see photos from past events?

    A photo archive of past events is available at flickr.

  • How long will the conference video records be available?

    The records of all sessions in three languages will be available at edcrunch.online for all participants for 1 year.

  • How do I access the conference videos after the conference is over?

    Video recordings of the 2021 and 2022 conferences can be purchased at link.

Payment Methods
  • How can I pay with a bank card?

    Step 1.Add to your shopping cart the required number of tickets and fill in the personal information on each participant. If you have a promo code, please enter it to get a discount.
    Step 2. Accept the terms of the offer agreement and click “Continue”.
    Step 3. Enter the payer information, read the payment terms, security and privacy statement and click “Pay by card”.
    Step 4.After transferring the funds you will receive a ticket and a receipt at the email address indicated in the personal information of the payer. The participants will receive an email with login information for edcrunch.online.

    Please check if you received the email. If you do not receive it within 10 minutes after the purchase, please contact our support chat in the bottom right corner of the website or at support@edcrunch.kz.

    When purchasing several tickets, make sure to enter correct personal information for each of the participants:

    • Full name will be used to complete the participant’s profile at our online platform, e-ticket and certificate of participation;
    • Email address will become the login to enter the account at edcrunch.online.
  • How can a company purchase a ticket?

    Step 1.Add to your shopping cart the required number of tickets and fill in the personal information on each participant. If you have a promo code, please enter it to get a discount.
    Step 2.Accept the terms of the offer agreement and click “Continue”.
    Step 3. Enter the payer information, read the payment terms, security and privacy statement and click “Pay by invoice”.
    Step 4. Fill in the information about the company acting as the payer and click “Send”. An invoice will be sent to the email address of the payer.
    Step 5. After making the payment you will receive a ticket, login information for edcrunch.online and closing documents.

    Companies from Russia or Kazakhstan are eligible for the above procedure.

    Companies are eligible for a payment under a contract:
    Step 1. Send your company banking details, ticket category and number of tickets required at support@edcrunch.kz.
    Step 2. Indicate special terms, if any, that shall be included into the contact or send your company contract template.
    Step 3. After finalizing and signing the contract you will receive an invoice.
    Step 4. Upon completing the payment we will send the ticket to your email, login information for edcrunch.online and closing documents.

    Both international companies and companies from Russia or Kazakhstan are eligible for the above procedure.

  • What if I am unable to complete the payment?

    An error may occur, if:

    • information from your banking card has been entered incorrectly;
    • there are not sufficient funds on your card.
    • Please check the information entered and retry the payment. If the error occurs again, please contact your bank or us at support@edcrunch.kz.

Documents and Certificates
  • Where is the ticket I purchased?

    We send your ticket together with a receipt to your email address right after the payment is completed. You can check and download your tickets from the “My Tickets” section in your personal account at edcrunch.online.

  • How can I get my Certificate of Attendance?

    The Certificate of Attendance will be available within 2 weeks after the conference in the “Certificate of Attendance” section in your personal account at edcrunch.online. You can download the Certificate in PDF format. To avoid mistakes in the Certificate please check your personal information in your account.

Access and Login to the Online Platform
  • How can I get access to the online platform?

    At the conference website click “Login” in the upper right corner. A log in window will pop up. Enter the login and password that you received after purchasing the ticket.

    If you don’t have an account, you need to:

    • Get a ticket: purchase a suitable ticket category or get a free ticket if you are a state educational institution staff member.
    • After that you will receive an email with login information.
  • What do I need to do if I don’t receive or lose login information for the conference online platform?

    Pick one of the options:

    • After purchasing a ticket, we send an email to the specified email address with a login and password information to enter the platform, therefore please check the mailing lists and the Spam folder of your mailbox or search for all incoming emails received from hello@edcrunch.kz.
    • Use the "Reset Password" function in the authorization form. To do this: go to the conference website, click "Login" in the upper right corner, then select the "Reset Password" button. Follow the instructions. A link to reset your password will be sent to the email address you specified. If you haven't received an email, we also recommend checking your Spam folder or searching for incoming emails received from hello@edcrunch.kz.
    • If the above options are not helpful, please contact online consultant at the website or by phones +7 (495) 374-57-55, +7 (701) 345-75-98 or at help@edcrunch.kz.

  • What is “My profile”?

    This is your personal profile at the online platform. Same thing as for any social media: photo, interests, messages and contact details.

  • What does networking mean?

    With this group chat you will expand your professional circle of acquaintances, discuss important issues with colleagues and find like-minded people. As a result you will get useful contacts, solve crucial tasks, and potentially work on some joint ventures in the future.

    This section of online platform includes:

    • All conference participants. You may send a private message to a certain participant and filter participants according to: status, interests, preferences;
    • Selected participants — users, that you added to Favorites;
    • Recommended participants — a personalized selection of participants with the same interests: the platform algorithm selects them after complete profile analysis of all participants;
    • Group chat widget for networking and talks about conference, sessions and other related topics.
  • What platform features can I use throughout the year?

    We will save the recordings of all session and they will be available during the whole year. You will have the Networking feature, you conference action history and other EdCrunch projects history will be saved. The upcoming events will be announced at the platform as well.

Cooperation
#
Номинация