Payment rules and payment security, confidentiality of information

Payment by bank cards is carried out through ALFA-BANK JSC and Robokassa LLP.

VISA, MasterCard, MIR cards are accepted for payment.

The payment service via the Internet is carried out in accordance with the Rules of the international payment systems Visa, MasterCard and the MIR Payment system on the principles of confidentiality and security of payment, for which the most modern methods of verification, encryption and data transmission over closed communication channels are used. The bank card data is entered on the secure payment page of ALFA-BANK JSC and Robokassa LLP.

On the page for entering bank card data, you will need to enter bank card data: card number, cardholder name, card expiration date, three-digit security code (CVV2 for VISA, CVC2 for MasterCard, Additional Identification Code for MIR). All the necessary data is printed on the card itself. The three-digit security code is the three digits on the back of the card.

Next, you will be redirected to your bank's page to enter the security code that will come to you in an SMS. If the security code has not come to you, you should contact the bank that issued you the card.

For payment by bank card and other issues related to the operation of the site, you can contact the following phone number: +7 (495) 374-57-55 and +7 (701) 345-75-98

E-ticket refund rules

To return the ticket, you can write to ticket@edcrunch.kz from the email address that was specified when buying the ticket. The letter must contain the buyer's full name and the reason for the return. If the buyer paid for several tickets, then specify the full name of the ticket owner to be returned. In the subject of the email, specify "Refund".

The money for the ticket is returned the way it was deposited: if you paid by credit card, the amount will be returned to the credit card, if you made a bank transfer, the money will be returned to your bank account. Depending on the payment method, the refund may take up to 10 days. The refund procedure is governed by the rules of international payment systems.

Refund of the ticket price is carried out no later than 10 days before the date of the event.

Rules for providing an electronic ticket

After successful payment, the login information to the personal account and the electronic ticket are sent to the email address that was specified when buying the ticket. If you do not receive it within 10 minutes, write to the support chat in the lower right corner of the site or to support@edcrunch.kz .

The personal information you provide (name, address, phone number, e-mail, bank card number) is confidential and not subject to disclosure. Your credit card data is transmitted only in encrypted form and is not stored on our web server.