In recent years, HR and T&D have been borrowing a lot of technology from customer experience. They allow you to look deeper into the needs of students, better understand their journey, design solutions, track user experience, and everything else. To properly build these processes, it is necessary to integrate research into the learning processes. What and how to research? How to work with the results of the received data? What conclusions can be drawn from them? And how can we make strong decisions based on them? We will answer these and many other questions in this section.